Warranty Policy

At Hospo Direct, we are dedicated to providing high-quality commercial kitchen equipment that meets industry standards and exceeds your expectations. We stand behind the quality and reliability of our products. This Warranty Policy outlines the terms and conditions of our warranty coverage to give you peace of mind when purchasing from us.

  1. Warranty Coverage: Hospo Direct offers a warranty on eligible products against defects in materials and workmanship. The duration and specific coverage may vary depending on the product and manufacturer. Please refer to the product documentation or contact our customer service team for detailed information about the warranty coverage for the specific product(s) you have purchased.

  2. Warranty Period: The warranty period begins from the date of purchase and is valid for the duration specified in the product documentation or as advised by our team. It is important to retain your proof of purchase, such as a sales receipt or invoice, as it may be required when making a warranty claim.

  3. Warranty Claim Process: In the event that you encounter a defect covered under the warranty during the warranty period, please follow these steps to initiate a warranty claim:

  • Contact our customer service team as soon as possible to report the issue and provide details of the defect.
  • Our team will guide you through the necessary steps and may request additional information or documentation to process your claim.
  • If required, we may arrange for an inspection of the product to assess the nature of the defect.
  • Once the claim is verified and approved, we will determine the appropriate resolution, which may include repair, replacement, or refund, at our discretion.
  1. Warranty Limitations: Please note the following limitations and exclusions that apply to our warranty coverage:
  • The warranty is applicable to the original purchaser of the product and is non-transferable.
  • The warranty does not cover normal wear and tear, damage caused by misuse, neglect, improper installation, accidents, or unauthorized repairs.
  • The warranty does not cover consumable parts, accessories, or items subject to routine maintenance, such as filters, bulbs, or gaskets, unless otherwise specified.
  • Any modifications or alterations made to the product without our prior consent may void the warranty.

  1. Statutory Rights: This warranty is in addition to any statutory rights or remedies you may have under applicable consumer protection laws in New Zealand.

  2. Contact Us: If you have any questions regarding our warranty policy or need assistance with a warranty claim, please reach out to our customer service team.