Refund policy

Effective Date: 01/06/2016

Thank you for choosing Hospo Direct.

We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product. This Product Returns Policy outlines the terms and conditions for returns.

1. Eligibility for Returns:

• Products must be returned within 14 days from the date of purchase.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Returns are only accepted for products purchased directly from Hospo Direct. If the product was purchased through a third-party retailer, please contact the retailer for their return policy.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at sales@hospodirect.nz within the specified return period.
• Provide your order number, the name of the product you wish to return, and the reason for the return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.

4. Inspection and Processing:

• Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria.
• Refunds or replacements will be processed within 30 business days after the inspection is complete.

5. Refunds:

• If the return is approved, a refund will be issued to the original payment method used for the purchase.
• Please note that shipping costs are non-refundable.

6. Exchanges:

• If you wish to exchange a product, please contact our customer service team. Exchanges are subject to product availability.

7. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping.

8. Final Sale Items:

• Certain items may be marked as final sale and are not eligible for return. Please check the product description before making a purchase.

9. Contact Information:

• If you have any questions or concerns about our Product Returns Policy, please contact our customer service team at sales@hospodirect.nz

Hospo Direct  reserves the right to update or modify this Product Returns Policy at any time without prior notice. Please check our website for the most up-to-date information.

Thank you for your understanding and cooperation.