Shipping policy

Effective Date: 01/06/2023

Thank you for choosing Hospo Direct for your hospitality supply needs. We are committed to providing you with a seamless and reliable shipping experience. Please review our Shipping Policy for important information regarding the shipment of your orders.

1. Order Processing:

  • Orders are typically processed and shipped within 2 business days of receiving payment.
  • Orders received after 3pm  will be processed the following business day.

2. Shipping Methods:

  • We offer standard shipping as our primary shipping method. Expedited shipping options may be available for an additional fee.
  • Shipping costs are calculated at checkout based on the weight and dimensions of the items in your order, as well as the destination.

3. Shipping Destinations:

  • We currently ship within New Zealand only.

4. Delivery Timeframes:

  • Standard shipping within New Zealand generally takes 1 - 3  business days from the date of shipment.
  • Please note that these timeframes are estimates, and actual delivery times may vary based on factors such as product availability, destination, and carrier delays.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

6. Delivery Attempts:

  • If you are not available to receive the delivery, the carrier will make additional delivery attempts or leave a card with instructions for collection or re-delivery.

7. Shipping Charges:

  • Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.

8. Shipping Restrictions:

  • Certain items may be subject to shipping restrictions or additional charges. Please review product descriptions for any specific shipping information.

9. Order Changes and Cancellations:

  • Once an order has been processed, changes or cancellations may not be possible. Please contact our customer service team as soon as possible if you need assistance.

10. Damaged or Lost Shipments:

  • In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue promptly.

If you have any questions or concerns about our Shipping Policy, please contact our customer service team at [Customer Service Email or Phone Number].

Hospo Direct reserves the right to update or modify this Shipping Policy at any time without prior notice. Please check our website for the most up-to-date information.

Thank you for choosing Hospo Direct. We appreciate your business!